April 26, 2012 2:30 pm - 3:30 pm - Ballroom C
Track: Track 4 - Operations

Building and Maintaining Teams – Staffing, outsourcing, running remote staff, insourcing, organization structure – these are all issues to consider as you plan for the growth of your company. In this session we will address the age old question: How do you best scale your human infrastructure? As they say – teams are only as strong as their weakest link. When Customer Support is one of the most important areas of live business, how can you ensure you have the best team and best support structure for your product?  This panel will discuss various approaches to scaling, building, and managing quality support teams for the online social market.



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