As Director of Global Community Relations at Sony Online Entertainment, Linda Carlson takes Community Management very seriously. Whether striding around a fan event in full Dwarven costume or developing outreach strategy for a new title with her team, she takes great pride in being part of a company of “gamers making games.” Her team oversees forums, articles, events, reports, volunteers, community groups, fan site outreach, player feedback and sentiment analysis for SOE’s broad portfolio of MMOGs, including EverQuest, EverQuest II, Free Realms, Clone Wars Adventures, DC Universe Online and the upcoming PlanetSide 2.


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